Warranty
- No warranties are made regarding any of the services we provide. We exercise
no control whatsoever over the content of information that is passed through our
system. The service is provided on an “as is” basis. Neither we nor any of our
affiliates, our licensees, our contractors or their respective employees warrant
that the Service will be uninterrupted or error free; nor do we make any warranty
as to the results from use of the Service. - No advice or information given by us, our affiliates, licensees, contractors or
their respective employees shall create a warranty or change this Agreement in
any manner whatsoever.
Age Limit
- Customer represents to us that he or she is 18 years of age or older.
- Customer understands that certain materials available from Service provided
under the terms of this Agreement may not be suitable for individuals under the
age of 18.
Billing Policies
- All returned checks are subject to NSF fees that will vary in amount depending
on the service being provided and are subject to change without notification to
the Customer. If unresolved, services may be interrupted and additional
suspension fees will be applicable. - Customer understands that bills will be sent by e-mail, and that if I do not
provide a billing email address, bills will be sent to my provided email address.
Postal bills are an option at an additional price. - If COMPANY does not receive the complete balance by the due date listed on
Customer’s invoice, an additional 1.5% (or the highest amount permissible by
law, if more/less) per month of the outstanding balance may be added to
Customer’s invoice in addition to a $5.00 late charge per phone circuit if services
established before January 1, 2013. If services established after January 1, 2013
the previous late fee charges may be replaced by a flat $10.00 fee per account.
In the event of suspension, there will be a $10.00 fee per internet circuit and a
$50.00 fee per phone circuit to suspend the account, this must be paid along with
the past due and current balance before the account can be reactivated. At the
time of suspension, COMPANY will review payment history for the past year
before restoring service. A deposit may be required to be restored in this
instance. In the event of default, Customer will be liable for all attorney and
collection fees arising out of COMPANY’s efforts to collect any unpaid balance of
Customer’s account along with any suspension fees. - All bills will be produced electronically, and CUSTOMER is responsible for
checking emails and retrieving invoices. If Customer requests paper invoices,
fees may apply. - All Cancellations for all services must be completed online at
cancel-my-account.com unless otherwise specified directly in Customer’s original
service agreement. If Customer does not have a computer or internet access to
cancel Customer’s subscription, they may use a public library computer to
complete the cancellation. Customer is responsible for all charges through the
end of the billing period after the cancellation process has been completed which
normally takes 10 business days but can take up to 90 days depending on the
type of service being provided. If Customer is under a contract, COMPANY has
the right to deny cancellation requests or apply appropriate early termination fees
spelled out on this site or the fully executed original agreement between
COMPANY and Customer. If an agreement requires a written notice request for
termination, a request through cancel-my-account.com shall serve as that written
notice. All other forms of written request (letter, email, etc) to cancel will not be
accepted unless it is accompanied by a cancellation request completed through
cancel-my-account.com - It is the intention of the COMPANY to maintain the best service possible.
Telephone, Internet, and Computer related services are peculiarly subject to
trouble and COMPANY does not guarantee uninterrupted working of its lines and
equipment, service, and it shall not be responsible for failure in transmission of
any message. In case service is interrupted other than by the negligence or willful
act of the subscriber, an adjustment will, upon application by the subscriber and
credit from the vendor, be made in the amount of charges for such service in the
form of a credit to the Customer account, equipment and facilities furnished as
were inoperable. Any adjustment will be for interruptions of a period of longer
than 24 hours, and in any event, no credit will be authorized unless the account is
current. NO LIABILITIES SHALL IN ANY CASE ATTACH TO THE COMPANY.
Collection Policies
- Collection fees and or late fees will be charged per month if Customer’s
account is past due or in collection status. These fees change often but will not
be less than $5 per month. - Immediately upon cancelling Customer’s account, COMPANY will begin
aggressively collecting any unpaid balance and or monies left on a term under
contract through any and all legal means necessary. - Customer’s EIN and/or Social Security number will be entered into our credit
check system, and Customer will be black listed from all companies associated
with COMPANY. Customer can be removed from the black list only after all debt
is paid and accounts made current to COMPANY and then the removal will be
solely at COMPANY’s discretion. - COMPANY will send collection letters to all known addresses of the Customer
when the account goes into the collection process. - COMPANY will send automated collection calls to Customer’s known phone
numbers. It is the Customer’s responsibility to return all calls made by the
COMPANY in a timely fashion in order to work out a payment arrangement on
any and all unpaid balance.
E911
When ordering any VOIP plan you provide us with a physical address. The
address you provide is added to the 911 databases. In the event you travel to a
different location, or simply need to make a change or correction, you may
update your address by contacting our Customer Service Department at
260-490-9000, 877-562-2584, or email the information to
service@indianatelephonenetwork.com. You will need to provide your account
number, name, complete new address including zip code, e-mail address, and
the effective date. Please allow 7 working days for this change. You will receive a
confirmation e-mail back from VOIP confirming your address change. Calls made
to 911 will be delivered to the nearest PSAP (Public Safety Answering Point, or
911 Emergency Center). If you are traveling temporarily, be sure to change back
to your home address upon returning.
If you live within an area where 911/E911 emergency services are available, we
would like to inform you of some important differences between 911 offered
through traditional phone service and 911 services available through VOIP:
- Fire, police, ambulance and all other emergency response service will
be dispatched to the service address you provided upon sign up,
regardless of whether or not users are at that location when they place
the call. Customers must make sure that their service address is always
correct and is the address at which they would like emergency
responders to be dispatched to in the event of an emergency. - 911 calling is always subject to technical limitations of the VOIP service
itself. - 911 calling may fail in the event of an electrical power outage,
interruption of broadband connection or network congestion. VOIP
suggests that the purchase of a battery back-up is a low cost option that
will allow customers to plug in their modem, computer and VOIP phone
adapter for continuous phone service and Internet Access in the event of
an emergency.
THE COMPANY ADVISES CUSTOMERS TO MAINTAIN AN ALTERNATIVE
MEANS OF ACCESSING TRADITIONAL 911 SERVICES. IN THE EVENT OF A
POWER OR SERVICE OUTAGE, 911, OR E911 WILL NOT BE AVAILABLE.
The FCC (Federal Communications Commission) requires VOIP to provide
emergency 911 services to all customers wherever the service is available.
Limitation of Liability and Indemnification
- Customer acknowledges and understands that COMPANY’s liability for
any Service outage and/or inability to dial Emergency Calling Service
from your line or to access emergency service personnel, as set forth in
this document. Customer agrees to defend, indemnify, and hold harmless
COMPANY, its officers, directors, employees, affiliates and agents and
any other service provider who furnishes services to Customer in
connection with this Agreement or the Service, from any and all claims,
losses, damages, fines, penalties, costs and expenses (including, without
limitation, reasonable attorneys fees) by, or on behalf of, Customer or any
third party or user of Customer’s Service relating to the absence, failure or
outage of the Service including Emergency Calling Service dialing and/or
inability of Customer or any third person or party or user of Customer’s
Service to be able to dial 911 or to access emergency service personnel.
This paragraph shall survive termination of this Agreement.