When people hear the word bottleneck, they usually think about manufacturing equipment or software limitations. But one of the biggest bottlenecks in modern businesses isn’t a machine. It’s a person. The employee who has to approve every exception. The manager everyone calls before makin...

Imagine meeting someone every morning who had forgotten everything that happened the day before. You’d have the same conversations. Solve the same problems. Answer the same questions. Repeat the same mistakes. Progress would be nearly impossible. Surprisingly, many businesses operate this way....